Terms and Conditions

Vintimié is not associated or affiliated with any of the brands mentioned on our website. All items are pre-loved, therefore all trademarks are exclusive to the original brands.

REFUND POLICY

1. We do not accept any returns.
2. We do offer exchanges within 7 days of the client receiving their order, and providing the item still has the tags attached and original packaging. The client will be asked to return the order. Once the order is received back, the client will be issued with store credit totalling to the same value of their original order. This store credit expires 14 days from its issue date.
3. Please note that all of our items are vintage and/or pre-loved. This means they will show some signs fo wear. We recommend checking the product images and descriptions carefully prior to placing your order.
4. There are no exceptions to our return and refund policy. By purchasing you are agreeing to our shop policies.

SHIPPING POLICY

1. Our items are shipped from the United Kingdom. If you are placing an order from overseas, you may have to pay customs charges and/or import taxes. The buyer is responsible for paying any import taxes or customs charges raised by their local authorities.
2. We recommend checking the rates for your country prior to placing your order. You will be notified by the courier if there are customs charges to pay, but we also recommend keeping a close eye on the tracking of your order too. Usually, customs charges and/or taxes will need to be paid by the buyer before the item is delivered.
3. Vintimié is not responsible for any customs charges or import taxes raised. We have no control or involvement in this process and are not responsible for any delays caused by clearance issues in the destination country.
4. If you refuse a delivery (for any reason) your order will be returned to us. You will be invoiced to re-pay the shipping costs to re-send the item. No refunds will be given.
5. Please note that we do not ship on the weekends or bank holidays.